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ICCA Congress 2017 Day 2 - Associations in the "Shark tank"
Monday, Nov. 13, 2017 · 2:42 p.m. · 01h 18m 51s
What is a Shark tank? The principle is simple: people have an idea, need money, pitch their idea to a group of business people “sharks”, who decide whether they will invest or not. It is as brutal and uncomfortable as real time TV can get. So, what does this have to do with our session at the ICCA Congress? Well some of the principles will be very similar. We will have a panel of association executives on stage, but the great difference is the delegates in the will be the “sharks”. You as delegate will be able to ask any questions, whether funny, scary or difficult, you can ask anything you ever wanted to know from an association executive. This session will not only provide you with answers you always wanted to know when it comes to association meeting, but will also help you get out of your comfort zone and connect with peers and association executives alike. This session has been awarded 1.50 CE credits.. CMP-IS Domain B: Project Management Ann Hansen, Owner, The Meeting Design Game Bo Krüger, CEO, Moving Minds
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Transcriptions
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well two associations in this shark tank
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i think we would like to gather the sharks a little bit like as we know
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for a fact that tess charts attack better when that close to the bait
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sal could you guys down here take your little sign in the middle
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we got this what it is an copier and fine a. n. n. c.
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a group of chairs that closer so we're caught here so we get
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collect and gather all that you could you please did that it feels better
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please come closer but
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if we know that lunch was running a little bit rate and that has an effect
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ah now are starting point as well so we'll try to you ah
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do get started as soon as possible thank you all
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for coming and welcomes you at the shark tank
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i am ah happy to present or it's it's eight at design decision along
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with my partner in crime here is well and my name is dan
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with both danish and we sat beside processes like yes that's it so we make it l. e. e.
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ah
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alright well i you sharks
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not really that's not the case for human being
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for me i use charts i i i i but today it's it's
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very very dangerous the date we have up here a association
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five different and that will get you a show up eight yeah we ah
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actually i i the you know it's a real name you being cancer association would you please stand up please
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thank you how to add that
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i though the attractive thing
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from not being s. o. j.'s in its education at barbara connell about
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this i think for gasoline ah and that's good they yes
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let's see i yeah at least it's actually it's okay
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oh that was actually got caught up with speech a
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i i think i am that i had we had john there is in a bit man in the middle
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oh okay
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sell what we want you to do here today it's it's ah
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the these five people with your questions every hotlines perhaps
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the ones that you always that are asking
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but you too polite to see i or build up the courage to do you sell
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when meeting and that yeah he distinctly person from association
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so hopefully this will also be a playground or a place to train these questions
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so you will use them in the future when you having counters it associations
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so we hope that this will get you a little bit out of your comfort zone
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and i'm the only way that they appear can't defend themselves is by using
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the twenty first century is best to get that in those keys
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so they have six different mode he's that they will respond to your questions about how they
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feel and then they will have a chance to of course elaborate a with works afterwards
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and always gonna be picking at a different path or members of different questions
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and an e. they will strike back at you would sell that fears questions for you
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but we think and that side we it's saying just saying if you didn't have
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a chance to say hello to your fellow sharks in groups with the
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same keywords as you have and as you see there is ten different kinds
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and will explain aptly said hello ah what these keywords actually me
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sell that as shot rounded hello your little blue and they will get started
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ah
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to order
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yeah
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of
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oh
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yeah
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okay yeah it works great so well it seems like you have a job to say hello to everyone in your group
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idea of course you have been wondering what those these words me
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this work beings that your group you're going to fly questions
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for the barrel that would break up your which fits that topic
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so you're what we're here for example you will have to find difficult questions
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you will have to park prove probing questions flattering questions i go through
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all that so you know we have scandals questions for the questions
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uh but we have forty questions
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we have scary questions very curious questions and then we have nordic which
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but without a group will already be nor a lot bigger
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particular top alright uh well i will use the
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how are we going to do this how do you make nordic which is a political questions
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usually when i have a problem finding out how to do things what i would do is i will start to play
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i will buy computer at all go out to google and fired some sort of answer
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you don't have devices with you here to use for that up
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what is that you have a room full of great people
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so what we're going to do about is the little activity we call the cuckoo great
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so your group would all have to him about it that you are a google search it did
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so you have to wait a second to separate out of the rule at us all the people in the room how
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can i make a provoking question what would that be that you bring your piece of paper that you write well
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examples from the other groups at at what point would get back to the
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first group it would group you could have a talk about what
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other questions we got and what other favourite what we could put okay i'll feel it for you just to make it more if
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okay first i'll give you two minutes to talk yeah crowbar that's
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practically on call would you collect questions the the rule
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how would you collected questions of the of the two because i will tell you dial you could go
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out and you start to play at a gig up here i'll show you what could look like
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so it will be thought i'll tell you to get out get out of the rule
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i will go to so what else it could be a i will tell that
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and i didn't know what a question for the paper what would that be a a to
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use because it just it or write about or that you have a question for the
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what could a difficult question before job will allow people to her uh that although who will fight about
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the person because the effective search i think that's why they a lot of dances really fast
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okay it's not complicated but it's not so not like a little bit of the group to just discuss
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what are your sporadically what is your plan to collect questions of the roll it to talk about that
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oh
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oh
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yeah
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oh okay right before you thought a lot but all of you at the same time
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you have five minutes
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to call that questions at the thought you should lose product that's but the questions as possible
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that is what traffic rule which is really bored at its this but if
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you need someone to talk to you just put your ah yeah
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because that is really easy for you to navigate implied so when it's not want to
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talk to but it easily but so what you could go about about something okay
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so you put your all the yeah whatever you did to but still want to talk to
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alright you got one minute for knowledge to collect as many questions as possible
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has
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yeah
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yeah
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yeah
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ah
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ah
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yeah yeah
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that hero when you get back to your group please get back to the group
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please get back to your group
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oh okay
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i hope
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that you better to pick up some interesting questions we will
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not that's not all questions so the task your
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group well used which here are the questions you got and pick the top three questions in your group
00:17:34
the top three questions that you would like still watch to office or shock paid up here
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okay so or i'll give you another five minutes to that
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one more minute
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oh
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oh okay yeah if okay
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right
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a few shocks here are still really hungry
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yeah
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okay i'll i'll gotta stop yeah yeah if you haven't decided yeah you'll
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have to but your position on the call that's possible actually
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uh i can see uh the shockwave up here
00:22:12
the parallel they are sweating from fear
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so are you ready for some questions from europe the shocks oh yeah okay
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uh actually we would do it like this we will give you three or four questions
00:22:29
to the sharks and then they will give you a question
00:22:33
back because the also curious to hear something from you
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so let's get started actually will be down here and pick some questions okay
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ah
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yeah
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yeah i know i this one oh right let's start let's start easy right gentle
00:22:57
perhaps with a funny question you guys know i want you to
00:23:02
and get okay what's the most embarrassing story from last meeting
00:23:08
okay so no you rabbit about with whom both the bearings up caressing story for the last meeting uh huh
00:23:21
uh_huh
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well okay are are so i was also say
00:23:27
that in order to uh convince these wonderful
00:23:30
people to be here are we also give them the chance to actually pasta question
00:23:35
so uh and it's like this of course you don't wanna answer you can do that uh but the job
00:23:42
you had the the for the last thing in boat here can you grab that's like are so
00:23:48
why what you did before they want the laughing what i
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was i was my most embarrassing moment in early actually
00:23:59
well actually you was just three weeks ago of washington d. she
00:24:04
at our global strategy v. d. we had a new committee member ashley you specific
00:24:11
question about our as we'll develop your global
00:24:15
strategy and uh i keep completely
00:24:20
jewish directed you nurture because i did not
00:24:23
hear exactly what his question was should
00:24:30
and if people looked at me like yours she coming from what is
00:24:34
he talking about so that is never happened anyone else right
00:24:40
okay but in the moment when it's you know it's recogniser staff persian huge possibly
00:24:46
trapped object right so if it comes across as just a complete you so
00:24:50
just like when i know should read the major out of work early matched up
00:24:55
with the fashion show uh uh that that was my most embarrassing moments
00:25:01
okay thank you i thank you forgot to make it disconnected i'm sort of that question oh thank you don't
00:25:08
yeah ah brain sharing something okay let's pick another question yeah
00:25:13
are you ready for scary question scary people are
00:25:18
who what and where you choose
00:25:22
destinations that provides so vengeance
00:25:28
could you read why why did you choose destinations that provides so buttons chance
00:25:35
so graduations from when it does oh yeah monday body more than that
00:25:42
body okay can you they have to find the remote it was scary enough wasn't it very uh
00:25:52
yeah
00:25:55
ah okay we got something interesting going on i heated up please that because so we can keep updated on what
00:26:01
is that uh and that would be like taking the bike here at a given out of the question
00:26:09
well i uh
00:26:11
it's not let me to them because they give the pensions but see the gives
00:26:16
a vengeance because they understand what non for profit associations an event are about
00:26:21
it also means that there are ready to partner with us and understand exactly what we're doing and why
00:26:29
okay thank you and the the papa you uh happened 'cause you don't wanna you possible or not of
00:26:37
oh did you say that the other that's good information as well um it's not something we do ever ever okay
00:26:45
what what
00:26:50
alright alright okay so uh let's take another
00:26:53
question for alright half that when one
00:26:58
place a okay so first of all i think it's almost and we
00:27:03
still have to have yes that's a great kind of like you
00:27:07
also flattering introduction thank you ninth eyes are christian now
00:27:11
and one side effect eraser aspects and i dissociation suspect you so much for
00:27:17
why are you so much expected to do why is so much respected
00:27:30
alright
00:27:32
well they like the idea i don't take money but you take compliments i give you ah
00:27:43
why are we still respected we can close it looks
00:27:46
okay because we always choose the right venue
00:27:50
with the right property with the right sales people and i are ah
00:27:56
attendees always had the best time cell that's flavour so respected
00:28:04
uh let you just pick the sleep you want so why what was up
00:28:11
because i don't know how to answer the question
00:28:15
i'm gonna try a man because we uh mm
00:28:21
value the relationship with whether we work with and we try to conduct the
00:28:27
work that we do with the how it takes boring of my answer
00:28:32
thank you thank you can we have another question yes we can i think it's time for knowing quest you who has a
00:28:44
would you accept a family trip knowing that you'll never gonna go to
00:28:50
yeah we don't normally uh so we're talking about
00:28:56
oh
00:28:59
okay i can't say that uh okay of all right down and up you
00:29:04
put the egg we what was that i would never you backed up
00:29:10
for okay yeah and we have a scary one here barbara
00:29:17
also today sorry if that still haven't had here that
00:29:23
i wouldn't say that i might never ah
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okay yeah but don't you look so happens okay yeah the little twelve or
00:29:36
if i expect to build a trusting relationship with my renders
00:29:40
and i'd violate their trusted no wait i don't deserve to do business
00:29:45
you usually period
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okay i alright about the one okay i provoking
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one the small cargo provoking group down here
00:30:00
yeah so oh we actually we had a good question
00:30:03
regarding some pensions but um somebody steal it already
00:30:07
so we had another question regarding um let's say decision
00:30:13
makers uh those stations if you are ready
00:30:16
to lower the standards let's say flying instead of regular airlines with the low cost airlines
00:30:23
to the destination and also tuesday instead of the four or five star hotels
00:30:29
with the tourist closer three's a three star uh of three stars hotel
00:30:34
just to save money and use that money to get a
00:30:40
more we're better speakers were able a create a
00:30:44
better route will program for your assertion meetings that was
00:30:48
the very long wow okay go get him
00:30:53
alright so would you save on that yes thanks
00:30:58
act immigration transportation in order to get better speakers i think that was the question of yeah
00:31:09
it wasn't possible thing i okay that's what speakers or would you prefer program content or is that
00:31:22
big
00:31:25
uh_huh
00:31:29
uh_huh yeah
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low recordable the boat isn't the world's or about okay i've got a big
00:31:36
uh also hear from you or what user about this and i
00:31:42
i think all of us are struggling does it really depends on the type of group you're dealing with so
00:31:47
talking about our annual event personally i'm not responsible for airfare
00:31:51
or hotel accommodation for each of my participants norman speakers
00:31:55
but we we try to make it a destination that is within our budget ranges if we can and
00:32:02
and for me if you know if it's low cost airlines that's no problem
00:32:06
i staffer fly whatever goes the destination we need to go to
00:32:10
it also doesn't necessarily mean that i get to use that money
00:32:13
that i have just saved on something else association budgets are
00:32:19
a terrible beast um you have to allocate the majority of your money to very specific
00:32:25
little sub budget and you're not always allowed to move it from one to the
00:32:28
other without getting approval of some of your volunteer body so it's just
00:32:34
saving it somewhere doesn't mean i get to spend it somewhere else and it's like it can be a little bit of that he
00:32:41
okay thank you for a bit uh
00:32:45
yeah we have john you wore a few of those are you look you pass a
00:32:49
little okay the only with that you would like this question why don't like it
00:32:57
that's what i use i. e. tools that sign yeah it's a tough question uh you to
00:33:02
it depends a lot on on the group i'm afraid the sacrifices that they're willing to
00:33:07
do to support the content of their events if we're talking about the because if we save
00:33:12
a a on accommodation needs the speakers that we want to attract that we're gonna
00:33:18
putting a two star hotel uh so it takes a lot of effort on their side as well
00:33:24
okay thank you i think you can we have another question yes you can you can have a fit then one
00:33:33
okay well we would like to know who who
00:33:36
really and finally besides way your congress schools
00:33:41
there has been rumours that uh even the wife of the president into
00:33:45
association choose easter destination when you're gonna have to be there
00:33:54
oh
00:33:57
will up or hurt someone appears with very good question so uh or i
00:34:03
have a lot of angry faces today you wanna answer this one
00:34:09
for our association if i do my job well the right people make the right decision
00:34:14
so um i it's all about making sure that they have that i mean the goals that have been set and
00:34:19
and showing them that that place that i'm suggesting or proposing to them and meets all of what they
00:34:26
okay and then no one can interfere but i if i don't do my job well and if you don't give me what i need in order to do my
00:34:33
job well then i can't say that i can't account for potentially someone else interfering
00:34:38
in making a different decision already uh the problem you have loses was saying
00:34:45
but the big you know it makes me laugh because not with
00:34:49
the current association that i represent but in the past
00:34:53
back to your comment when where why if other volunteer i. influences
00:34:58
the decision that actually used to take place and and
00:35:01
i think they have great influence on a lot of things i think some association still work that way by
00:35:07
i think the bigger associations now or those associations who really take their mission seriously
00:35:14
and really are there to um serve their members i think they might have
00:35:18
a different approach these days it's much more of a business it's
00:35:22
very bottom line focused it's very mission driven it's very ah member driven and in
00:35:28
order to do that you really do have to be very conscious of
00:35:31
ah the types of decisions that you're making so either staff would be empowered to do that work
00:35:38
ah the board with would really just make a decision
00:35:42
again based on excellent information and excellent proposal
00:35:45
and i don't know that very often these days that the bigger groups
00:35:50
would ah but the wife of volunteer making decisions okay think whole oh and if you wanna have something yeah
00:35:57
with this the moment we can ask the question back 'cause i think we have one that ties in perfectly
00:36:01
yeah i think you're exactly is that oh uh well
00:36:06
the bake you wanna give you a question yeah
00:36:10
because while you work who playing questions they were talking here about
00:36:14
the most the best ignoring body questions whatever
00:36:19
put you directly related to the welsh question we
00:36:24
want yes q. what does your organisation do
00:36:28
to better understand the decision making process for each association with which you were working
00:36:36
what do you do what are your strategies how do you
00:36:40
really wonder she and the individual wines decision making process
00:36:46
okay very good question often i want a before as also you should also that that was now but it's hard
00:36:52
to each other in the group and uh have a short discussion about this question so what do you do
00:36:59
um so was also time for you know maybe choose your some knowledge somewhat yours
00:37:13
right
00:37:14
e. e.
00:37:19
but
00:37:25
yeah
00:37:31
or
00:37:37
e. e.
00:37:42
but
00:37:47
ooh
00:38:06
oh
00:38:09
oh
00:38:19
i
00:38:25
yeah
00:38:49
maybe
00:39:02
okay i think they're ready
00:39:06
yeah you look it should review ready yeah ah it's uh i yeah yeah you can speed so i think of the group okay you
00:39:13
had a chance nelson's yeah a little bit on this question so what
00:39:18
do you do in order to understand what was very eager
00:39:21
to answer that it doesn't mean that at the goods will not have the chance that was that here it's you
00:39:28
i see you you bought you prove volunteered you yeah yeah
00:39:36
i thought i think direction yeah that's your question with a question
00:39:41
when initially we we collectively agree that we always do ask the questions
00:39:48
of what do you recall yeah we don't really get the unsafe
00:39:52
so they fall when we keep the efficacy ounces of questions that you want on it and then we can you know
00:40:01
uh yeah you rephrase it also without sound sometimes right so clear up here
00:40:09
they're claiming that they that they really would like
00:40:15
oh sorry ah that they they would like to answer
00:40:20
the questions but when they ask you the questions
00:40:25
you are not willing to answer
00:40:27
well well uses kafka right yeah without without very well what
00:40:35
that was not answered okay i already reminded there there
00:40:39
and varieties that that provoking group so that kind
00:40:42
of fit i wanna go down here to uh you guys did you mark yeah it yeah
00:40:52
it's
00:40:55
um well we could fall one ask you was your decision making process for example
00:41:01
some of you will have it in your life p. if it's not in the r. p. who you are and on skis
00:41:08
a if if that's not aside to sign ah insofar as you
00:41:13
could look in the database they'll be some business intelligence yeah
00:41:17
you could talk to previous host cities oscar than
00:41:21
what was their experience with it all
00:41:25
we possibly basically split lowlands so if it is thinking the best c. c.'s city
00:41:31
then obviously we would liaise unknown leach shay have with our colour lines
00:41:39
brought to you by
00:41:42
okay i also thank you that actually i hope you were really losing because those
00:41:46
who really good advice levels all how you can use it you will congress
00:41:50
exactly as your knowledge of things like this you've been ones all the same over
00:41:54
those places on the white the other people at the congress who knows something
00:42:00
but i think that the first point perhaps was the that i saw all the
00:42:06
times come up was i please ask us about the decision making process right
00:42:12
yeah yeah i like that i mean we i know late some associations are more difficult or less transparent than others
00:42:18
but you need to keep asking because the only to you to give you that answer
00:42:24
but
00:42:26
yeah i mean i need a add to that i'm sorry to
00:42:30
interrupt but if we don't hear good questions from our vendors
00:42:37
we don't we don't wanna work with that and if they
00:42:39
aren't just treat over automated responses to our questions
00:42:44
in the r. f. p. or whatever which specifications we
00:42:47
provide interactive we're not getting good clear funny questions
00:42:52
we know they don't care they just wanna turnover quick sale at mit right away after
00:42:57
lunch a weary our job is to three usually project the interest of our members
00:43:03
making sure their expectations are met and we have to facilitate that decision making process
00:43:09
in fort i getting clarity interested in a communication it's not gonna happen
00:43:15
so much straight for your church i could stick up for that right
00:43:20
oh hope you're talking though to lose the clever stuff alright but
00:43:25
should we uh who want nothing we want so let's go back to uh the big up here uh
00:43:31
well uh yeah i need some more questions for that i don't think we have had boring
00:43:36
question yeah now you have one of those leave it would yeah we grew up
00:43:46
so please explain your constitution codes and conduct
00:43:51
limitation of uses you should ah
00:44:03
oh yeah i also you don't have to answer that but
00:44:07
we could buy the phrase it another thing would that be one of the
00:44:10
caught the good questions you would like done that you were just explain
00:44:13
no oh absolutely centre no uh no
00:44:19
absolutely although some of the decision making process you use maybe out
00:44:25
why even or by was still asleep assaulted by people
00:44:31
and the relationship which are the long term trusting relationship
00:44:35
that associations desire with which vendors become the most important
00:44:40
decision each id factors at least for my association
00:44:47
and most of us don't know our constitution anyway instead of
00:44:51
the the you wanna see something and i it where it where it
00:44:55
matters to the relationship yes to say you want the blanket
00:44:59
document absolutely not but it's a is there anything in there that
00:45:03
might affect how we do business together that's a good question
00:45:07
yep okay thank you let's take another well
00:45:16
uh
00:45:17
i don't care about what is more difficult because you have difficulties leave it asking your question those
00:45:23
you'd be impatient group
00:45:33
i am what is your associations vision in one sentence
00:45:39
oh
00:45:42
but you really don't
00:45:44
what is your associations mission in one sentence with a
00:45:50
well thought of scary phrases you know you put
00:45:54
it away you can keep about that okay uh uh uh that you were also that's why scary
00:46:05
i take it you're the one sentence it would be making education more international um it's scary because
00:46:13
our mission mean something slightly different you probably every single one of my memories from a
00:46:17
different country from a different institution um but i would be there to very safe
00:46:23
very short version of what we do
00:46:26
mm kay um hard mission is to deliver high quality
00:46:32
health care for all in the g. i. arena throughout the world so that's
00:46:36
our mission statements it's pretty easy but the reason i have a
00:46:38
scary face up is because i think if you asked any of our members they might not be able to say that and that's probably
00:46:44
uh that it's kind of scary and funny at the same time i think we all
00:46:48
are rolling in the same direction that some folks take a little diversion now
00:46:52
let's go all the way through really quick so we also has the more of what you do yep
00:46:57
the vision of our members which provide the world with the
00:47:01
bench protected shelter with the good to write rough ah
00:47:07
okay
00:47:10
advocate for the the basics cancer health here um
00:47:13
for all cancer patients throughout europe and
00:47:17
it's scary because we are having a lot of identity shoes and redefining that
00:47:23
vision every other here so intently not an easy conversation to have
00:47:30
our mission is to um take all the geeks in the law firms
00:47:35
and give them a chance to talk together and work together
00:47:40
okay that's what's scary about that is it real life as technology changes so fast and when we're trying to
00:47:46
describe two or a venue or to uh uh somewhere that we're
00:47:49
trying to have a um a a conference to say
00:47:53
we need to have to find a place that allows them to have the best uh ability
00:47:57
to connect together and share together and that is that it's a hard thing to do
00:48:04
oh okay i but um so my wishes to make this conversation as interesting as possible so
00:48:11
i think it's time actually bound to have another questions for due to the shops
00:48:17
another technology question okay why do most then you
00:48:22
should still not provide free conference why five
00:48:30
okay can you have a short talk about that again yep just leave it is because what have different the appears on this
00:48:39
some of you might provide a somewhat bought why's that
00:48:47
that's a good point
00:49:48
oh okay
00:49:51
what do you guys have an answer to the question why do you think because i'm sure if
00:49:57
you represent the venue you probably give it a free why do all the others that don't
00:50:04
yeah
00:50:07
i've reason why don't you i said i just the destination i'm just saying that towel we can
00:50:13
hear that up and maybe you could yes i'm just saying i'm not representing a venue
00:50:18
but from the discussion that we have it's another profit for the menus
00:50:23
so it's more revenue for profit yeah
00:50:29
yeah well my well you just have to be there were we have very
00:50:37
strong emotional expensive out here are so so why why are you
00:50:42
are reacting so strongly uh that's gonna have a quick outside so that's
00:50:46
it's the obvious answer i think no it's the first and
00:50:50
quite honest answer we can get it uh easy e. easy weight
00:50:56
to to get some revenue
00:50:59
because we don't need it
00:51:02
okay well no my my comment to that would be at this point
00:51:06
in development of of technology within our
00:51:11
universe within our industry if
00:51:14
starbucks can charge enough for a cup of coffee to cover the
00:51:18
free wife i they have and i would challenge the menus
00:51:23
you know i just erase figure it out and then included with whatever you're gonna be chart
00:51:28
that's because it's hard for us to again with the
00:51:31
structure within association to continually justify add on charges
00:51:36
and the more and as we have the more difficult it is we have to justify
00:51:39
our budget that can i guess as something out of curiosity i'm from a venue
00:51:44
and why do you uh mind paying for really good why fine and you don't
00:51:50
mind paying for really good a. v. equipment what is the difference for you
00:51:56
for a the equipment did you say is is that what you said i sent it to me again it's the
00:52:02
technology most of our our attendees as we now are bringing
00:52:06
one two maybe even three devices within a venue
00:52:09
it's common packed this these days it's back in the day again then used in even
00:52:14
provide water you didn't have the water stations in the back of the rooms
00:52:18
and again over time now that has become to change so you've got water
00:52:22
everywhere within a facility if people want bottled water they can buy a
00:52:26
but again technology is just commonplace in most of our our
00:52:31
um uh any almost five and there we provide apps
00:52:37
and and people can even access the amp if they don't have the wife i so i
00:52:41
would just say that i think about it in terms of the venue if you're bringing
00:52:46
five thousand people and your venue that's a lot of people and they're gonna
00:52:49
be having a lot of other expenses that go along with that so
00:52:53
think about how you can incorporate into the cost it just makes it that much easier for everyone
00:52:58
okay with do you mind if i really so why fight so space specific
00:53:03
you need to know exactly how the space worksheet to all sorts of measurements you need
00:53:07
to know where to put these parts of that they don't interfere with other things
00:53:11
it's it's really complicated and for me to have to do that every single place i travel to
00:53:17
is a lot more time consuming you can also let me write adjustments
00:53:21
in the budget and our division which is a relatively constant factor
00:53:25
it's you don't have to interfere with the wife i you just have to we have to get the however i don't know if it is
00:53:31
never good enough that that i disagree with that that we did it
00:53:35
really really good why five but we charge for it and
00:53:38
you say it's just now part of the technology uh and that's why strange that you have to pay for it but
00:53:44
for any other kind of technology like answer anything you pay 'cause you uh if you
00:53:50
have a voting system you pay for it if any of the technology you
00:53:54
i don't mind paying for it but for good why five why is it so strange to pay for it
00:54:00
oh i don't mind paying for it but the rates are so inflexible or
00:54:03
so varying i have to say it would just be i think we're
00:54:07
convenient if that's something that you take into account that we can agree to
00:54:12
differ opinions okay we'll we'll stop here i see a lot of hands even someone prodigal one for
00:54:17
tools questions will go more questions in this study we we have was leads to go
00:54:23
it's a it's a row so long to parents and you have to do
00:54:27
uh so i just wanted to just a small adjusting activity with you before what boss
00:54:32
or pure or continues so please stand up for second because everyone with that
00:54:43
okay so i'll i'll you are really smart people and you pay
00:54:48
a lot about numbers when you you can participate little
00:54:51
maybe you should yeah only was that well uh oh okay so you take your two fingers uh you are
00:54:57
index fingers yeah right like this about fifteen twenty centimetres between them
00:55:01
okay now you have to imagine that you have a lazy in front of you and
00:55:06
you lying down so with one finger you told you you're on like this
00:55:11
you do a couple of times a year ago all that's easy that's
00:55:16
easy right it with that well that's okay it's not put
00:55:20
think about so knowledge becomes more tricky because now you have to
00:55:25
scroll here it with the same pretty good and then
00:55:27
with the other thing goes well in the opposite direction growing up for so it looks like this
00:55:37
it's like an bought the right okay well so we're using is easy and so usually what the hell's going on here
00:55:43
so oh ya so now let's make it even more difficult now to like this both lingers
00:55:49
well you take this week you will be going up with the
00:55:52
other one you got okay so we'll go like this
00:55:59
ah
00:56:03
okay thank you oh so valuable eggs are ready for the last part of the plot well i've appears
00:56:11
because we still have time for a few more off bass
00:56:15
the question is what the pay to appear alright
00:56:20
and what is not yeah it's going to be a scandalous class yeah where yeah yes i know
00:56:27
it's that others that agent patient i'm afraid and it's one right
00:56:32
associations yeah asked us of ancient and why is if you're asking it from a destination were more work and you know
00:56:38
phrase intervene price tend to the market so that s. nations will be able to afford to give the suspension anymore
00:56:44
no no no we we needed okay can you know when you are referring to locate your savings are going for
00:56:51
are you afraid that uh it's a vengeance is going to uh tried you
00:56:55
out of the market because nobody can afford to have you caught me
00:57:01
uh_huh
00:57:05
it's something with joe to do whatever okay can you pick any voting or are you uh
00:57:15
oh okay alright so uh uh
00:57:18
the power could you don't either it's it's um might group particularly we don't use that model um but
00:57:25
i would think that if the the subsidies are
00:57:29
so tremendous i would hope that the venue
00:57:32
would come back to the association and talk to him about that and and
00:57:36
say you know this is just too much we can't even submitted yet
00:57:39
ah if it's really that extreme like that a lot of us i don't know that we do this and
00:57:45
subsidies and i'm sort of things that but maybe someone can correct me if i'm out
00:57:51
sponsorships of those are by different companies those are paid sponsor subsets different and
00:57:56
i don't know just any it does european group at the battery answer
00:58:00
so i think what we said earlier was it that subset suspensions and usually not the determining factor so i think
00:58:07
if we find that that dries up worry crisis as out of the market and we have to be you just won't be
00:58:12
what we base it on but as long as we can manage to get it we will try to get it
00:58:19
okay thank you that's another question yes that's haven't done your is one thing you're screwed
00:58:30
uh_huh
00:58:32
this is a great opportunity
00:58:37
or
00:58:40
well um there are from countries that could
00:58:43
not host events just for political reasons
00:58:46
do you find it correct that associations i'm very much probably dishonest
00:58:53
could you rephrase alone again of the good things did you understand the question
00:59:00
oh please repeat it okay um many countries of destination
00:59:05
at our for political reasons a no go
00:59:10
is that how i understood it
00:59:15
yes do you find that ah do you find
00:59:21
it correct that i was it associations uh
00:59:25
have a political stand point of view i guess that's what you mean
00:59:30
okay church association have a political standpoint for example if a country
00:59:33
usurp one double quotes we don't respect human rights or whatever
00:59:37
so what is it about then can we see the uh what's your remote
00:59:40
you can we find had good question yeah okay i i think association
00:59:44
struggle with this a lot and you have some associations that are able to
00:59:48
take a political stance i think often that's the case easy ways
00:59:52
associations interface and unions especially in the us and for as as for example
00:59:57
any european association we would really like to be able to go everywhere
01:00:01
um but i'm not always and it's something we struggle with it's something we discussed from the senator strategy
01:00:07
we try to go to countries that we would maybe you maybe need more of a financial investment from
01:00:11
us that we need to find that ahead of time because i need to make those funds available
01:00:16
so it's as much our struggle as it is maybe a destination starving you struggle
01:00:20
um and i think many associations are open to discuss how we can still
01:00:25
bring business to you but it might not be the big animal event because in essence that is for
01:00:30
many associations their livelihood if i don't hold my animal of india's association will cease to exist
01:00:37
okay any of you want to have something to that or what i would like to share
01:00:42
very re should of spiritual here with the reviewer friendly member of our shoddy review
01:00:49
our conference was less february or a new track which we have eleven thousand actually huge and this gentleman
01:00:57
had already purchased should be always travel arrangements for his entire family come to work comparable
01:01:03
at which time our readership the united states for the trouble began many of you are aware
01:01:07
of that situation feature thing should show she issues don't have a lot of control over
01:01:14
and here was just your friend marie who we hatch we go years
01:01:19
building trust the relationships with our members all around the world
01:01:24
with few which proven i used by who's who's local when bachelor
01:01:30
had to charity i can't even tell you that he that
01:01:36
that member went through he finally said i'm not
01:01:40
coming to actually i'm not coming to your track for each inappropriate her courage we work so hard for
01:01:49
trash with our members on respect their liege because don't work
01:01:54
it's the same all around the world for membership
01:01:58
it surely no membership is what we do that show there's resource you should when politics get in the way of
01:02:04
that there's nothing more frustrating to when you're trying to build that trust the relationship i'm not make it
01:02:11
political state whether i agree or disagree because it is
01:02:15
simply that directly goes affect the association rules
01:02:19
and if we are to build trust and build relationships pitch always
01:02:24
resource issue about relationships with our members intervention in it
01:02:29
sure i'm sorry if we can always be your expectations of
01:02:32
somebody situations but we will serve our members interest first
01:02:36
so project aside to reality we all have to deal with so i was looking
01:02:42
for some associations it's much more about risk assessment then taking a political stand
01:02:48
okay thank you i think we have time for one final question for the shocks not yeah can you prove something about that
01:03:01
okay yeah
01:03:04
what do we as association she need to do
01:03:09
true courage to believe all the church the relationship
01:03:13
bush just with with vendors versions just trying to close to say what can we do to
01:03:21
for their build that trust with you uh uh what can
01:03:26
we do to better be be better partnerships were vendors
01:03:31
okay can you have a short talk about this a bit more
01:03:34
complicated topic so how you build first with the associations
01:03:47
that's a good deal
01:03:59
but
01:04:40
yeah
01:05:08
but
01:05:30
i think we're ready okay so i think you have uh we
01:05:36
just pick a few answers we've all we uh proceeds
01:05:40
so uh the wrapping all of the whole session which is going to be a a
01:05:45
a new very interesting for but you're going to like very much so uh uh they already got
01:05:51
the boat is in place seems like they always will already know what they're going to answer
01:05:57
uh so let's uh have some uh suggestions how could we
01:06:00
build frost and they're curious because this group would use
01:06:04
have an answer or response very fast so please and
01:06:11
and we all agreed and that was more about transparency honesty
01:06:16
i do relationships um surround emails when you can just ignore them
01:06:22
we have people that we need to answer to is well essential that you can understand just be
01:06:26
treatable and just say hey we're not gonna consider you will place because of this is why
01:06:32
and that gives us you know how do we improve pastels for the next time around
01:06:36
or there's light could you repeat that i want to do that on what they can prove all so
01:06:42
or figure what so what okay you like that you like that or i do what i have something or you just smiling
01:06:50
go all it it's lot lot of europe goes to what i
01:06:55
saw i you know i had over there uh yeah yeah
01:07:02
oh
01:07:03
you and and i've been you um i think from my perspective would be one would have the ability
01:07:10
to be more consulted the we we can go i think it's mainly waking me up your
01:07:16
three to begin prices the v. c. r. f. p.
01:07:19
n. wanted worked wonderfully who you previous in you
01:07:24
might not always made it basically will stay at destination and and now they knew so we would
01:07:30
lot to pertain to save you time money and look at other options if
01:07:34
we sort of what i would have more back connection misuse wow so
01:07:40
uh thank you for law for which books that we do the hard right uh uh
01:07:45
if we don't harp alright it's they're fine now i find i at last
01:07:52
something we haven't covered
01:07:55
no okay good thief i would like to get a comment that well actually i'm sure
01:08:01
and that is if you are really with financial situation
01:08:05
i know there are a lot of associations wealthier
01:08:08
ah i've experienced partially in the medical profession live in academia in what i call
01:08:16
academic girlish that their ship your your really of their feel
01:08:21
there are a lot of old school associations out there
01:08:24
you may not want to do business with them supply i'm just telling you that if they can't be authentic
01:08:30
and i know they're out there should be wary of from one or all perfect associations for sure are people too
01:08:37
but there should be of interest to the user to which street show
01:08:41
okay thank you very much so we will now proceed to
01:08:45
the wrapping up a session at i think we need to give you a hand thank you for being whether yeah yeah
01:08:56
have a lot of cross them here it's so all happy that's okay uh so well and will
01:09:04
there you are a hundred alright i
01:09:11
we have an analogue version of traitor
01:09:16
piece of paper is right in the middle of you grew a lot we
01:09:20
likely to do now is to create together in your group actually
01:09:28
this is ah the old one so it's only a one one hundred and forty
01:09:33
character that's yeah it this recently i upgraded i think to
01:09:38
two hundred and fifty something that one point three
01:09:43
characterise sorry put that on here
01:09:47
sell key earnings take aways from this session what stands out
01:09:53
uh for us a group okay you do that
01:09:59
and put it on this piece of paper start doing that please hollow
01:10:05
for that but yeah it's
01:10:45
yeah
01:11:38
and ah three on a more okay that's a week it has and as nannies between out
01:11:49
in the room so you can reach me like the writing and the other pieces of paper place
01:11:58
you seem confused
01:12:00
right on several papers yeah
01:12:12
oh
01:12:41
i just yet load
01:12:44
that was it you that are really elsewhere there's x. x. caught a cab shark tank
01:12:51
selling assets we outside this room sell place yeah it's really it's
01:12:57
yes that's the spirit
01:12:59
so how do we have to eat as well and the
01:13:02
analogue on high stack the cat shocked by yeah
01:13:09
please share
01:13:25
i think i it treats ah no other people i pieces of paper
01:13:43
oh i you know now that are unique to transfer o. n. two h. whenever
01:13:54
so i'll i'll fall and i it ah lock something of that we said
01:14:05
that's a yeah
01:14:10
oh really okay ports well the the well also
01:14:15
you do
01:14:22
a lot like it's have a. p. c. s.
01:14:29
alright
01:14:37
get you a copy is is ah ah ah well
01:14:45
yeah yeah
01:14:53
yeah
01:14:59
some papers
01:15:01
yes yes
01:15:05
and now
01:15:08
when i doubt and ah i i i. e.
01:15:13
for you guys there that again to me so say to somebody else in the room
01:15:21
i read
01:15:24
she oh why
01:15:30
oh
01:15:34
yeah it's not to go
01:15:39
yeah i i'm not actually see if you can find on somebody else
01:15:50
ga and find it sweep
01:16:10
yeah yeah oh she says yeah okay uh we haven't we yeah yeah me
01:16:18
then your share with those if you can read what it says i found
01:16:22
this one it says transparency members interests and why fine how could you
01:16:27
know transparency members frozen wife on the ah looks like we have another sweet
01:16:34
here can you share that with us we don't know about all
01:16:40
didn't oh this it could be a two way street exit it
01:16:48
um better understand the motifs need
01:16:52
some per priorities of associations
01:16:56
well okay did a great deal of the we can have one more sweet but there's
01:17:03
so you have your thoughts with here well look okay oh really this one okay
01:17:10
oh i thought yes it does but possession but we have a lot
01:17:14
but everything you well that's us
01:17:20
yeah this artist or on uh the yeah jaws transparency
01:17:26
i'm free we've area and i want to mention
01:17:29
strong lager or organising the call me to new c. d.
01:17:33
that is very important to have a high scientific program
01:17:38
in order to how up very good congress a strong local organising committee
01:17:44
okay thank you where where where it says the crowd ever period i think that's it
01:17:52
i i i think we have finally not he's like something
01:18:00
up the feeling at this entire session for you guys
01:18:05
ah
01:18:11
ah
01:18:13
thank you to all i use charts for participating
01:18:17
and creating great christians and ah yeah
01:18:22
thank you if you haven't learned something come find that's the coming days right here we're ready to talk
01:18:29
yep i'll beep oh questions that you've written down that
01:18:34
was not answered just leave it there has an
01:18:38
you get might use them for future ah or not it's in
01:18:42
trying to answer them ins in some way so thank you
Conference Program
ICCA Congress 2017 Day 1 - First Time Attendees Introduction Programme (1/2)
Nov. 12, 2017 · 9:24 a.m.
2827 views
ICCA Congress 2017 Day 1 - First Time Attendees Introduction Programme (2/2)
Nov. 12, 2017 · 11:07 a.m.
131 views
ICCA Congress 2017 Day 1 - Opening session
Nov. 12, 2017 · 1:05 p.m.
286 views
ICCA Congress 2017 Day 1 - General assembly
Nov. 12, 2017 · 4:37 p.m.
141 views
ICCA Congress 2017 Day 2 - Monday Morning Wake up Call
Nov. 13, 2017 · 9:14 a.m.
265 views
ICCA Congress 2017 Day 2 - Make changes not excuses
Nov. 13, 2017 · 10:47 a.m.
147 views
ICCA Congress 2017 Day 2 - President’s Choice Session: Collaborative Professionalism: The next knowledge frontier
Prof. Andrew Hargreaves, Brennan Chair in Education, Lynch School of Education
Nov. 13, 2017 · 12:22 p.m.
262 views
ICCA Congress 2017 Day 2 - Associations in the "Shark tank"
Nov. 13, 2017 · 2:42 p.m.
139 views
ICCA Congress 2017 Day 2 - “Predatory conferences” – A serious and disturbing danger to international associations and their meetings?
Nov. 13, 2017 · 4:33 p.m.
694 views
ICCA Congress 2017 Day 3 - Best Marketing Award
Nov. 14, 2017 · 9:06 a.m.
275 views
ICCA Congress 2017 Day 3 - Bridging the Culture Gap: insights and tools on how to communicate effectively across cultures
Pellegrino Riccardi, Founder, Pellegrino Consulting
Nov. 14, 2017 · 1:50 p.m.
208 views
ICCA Congress 2017 Day 3 - Shared Cities: Creative Momentum – how to re-imagine cities using a true sharing economy philosophy
Nov. 14, 2017 · 3:35 p.m.
102 views
ICCA Congress 2017 Day 4 - The Copenhagen Denmark Lecture - 13 questions
Nov. 15, 2017 · 9:04 a.m.
267 views
ICCA Congress 2017 Day 4 - The Disruptive Art Of Leadership
Miha Pogacnik, Managing Director, ECOCULTURE S.E.C.S.
Nov. 15, 2017 · 10:37 a.m.
134 views
ICCA Congress 2017 Day 4 - Closing Session
Nov. 15, 2017 · 12:08 p.m.
264 views
