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00:00:00
yeah
00:00:08
hello everyone my name is that if i am the call fondled me stopper
00:00:13
my journey started failing years federal than i was a technical
00:00:16
source agency increase at tele performance it our customers can recharge five
00:00:22
four and i try to explain the problems berkeley i ask
00:00:26
a series of classes to the customer cut has them it doesn't
00:00:30
understand the problem of the scenario soul you didn't stop or if they
00:00:35
usually do not support not one based on a are in a like technology
00:00:41
h. fans only linked to the customer by
00:00:44
examined and customer share light come every agent agent
00:00:49
fold see the problem from customers command out and understand the problem better
00:00:55
ages use a notion tools text not right there there are
00:01:01
how the customers step by step pop to solve the problem
00:01:06
and if the air customer run to draw they will drop at the same time
00:01:14
it did make some grey eyes light be you
00:01:17
three or a i for a folding recurrent problems
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yeah or customer profile this contact fans that understand feels start with that
00:01:31
or store framework there i told industries bought we've started the mark telecommunication
00:01:37
company b. aiming to mark the a one thousand pages it sounds of the first years
00:01:46
anyway after dana a out there again in a local
00:01:51
customers be time getting to get the customer from us market
00:01:56
oh i'm i don't have any model you mark lethal injection you are a yep
00:02:02
all are different from our competitors here that a solution you cannot end download
00:02:09
me yeah he customise the product for our customer needs
00:02:14
and we use are typically intelligence for the after the
00:02:17
arrow and they'll be make mark the reporting to white customers
00:02:23
we've started to parse the immediately to i. c. c. part of the i'm working for a alright
00:02:29
a state miss for six months in istanbul and we are a paging get patents for our
00:02:35
a i do a lot more like you know all the egg
00:02:38
that often you hear me started to bark or we started to that
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or first product we are not a telecommunication as a customer service providers
00:02:50
there are a fart here all the time but when you make or enforce the usual died
00:02:56
is prototype bits of my t. v. producer tips that he ought to require the out the tart
00:03:03
out the door crowd of twenty twenty you start to make all a. i.
00:03:08
development stage to take it that's all from the uh our customers and and
00:03:15
first the parts of twenty twenty be not to
00:03:19
make our first level fey people apart from us
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but apart from this part the fella that for country if beats to forty forty contact centres
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this is likely i have a seven year experience customer service minutes
00:03:35
a customer service men's works and two years into plane or ship experience
00:03:41
how i mean is that excite design which i mean they are double whopper and in light of the marketing as think of me
00:03:48
these are these are called longer and there are entities are in the team anyway right he is responsible for our
00:03:56
technical t. delight and i am a responsible for the back on the local time they i've right
00:04:03
and that's a big reason why if a process are eighteen hours i
00:04:07
and he is mentoring for six months for our from idea speech
00:04:13
and the i look real eh twenty for a two thousand k. for use
00:04:18
the thing is i might get a parcel expansive product people dance are references
00:04:25
he is our competitors i parts or should these are our partners from turkey and
00:04:31
us and now we have a partner from smith and ten for you or anything

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Conference Program

DPE's pitch
Sept. 16, 2019 · 2:17 p.m.
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DPE's Q&A
Sept. 16, 2019 · 2:27 p.m.
Mixoper's pitch
Sept. 16, 2019 · 2:34 p.m.
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Mixoper's Q&A
Sept. 16, 2019 · 2:39 p.m.
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Next Insights' pitch
Sept. 16, 2019 · 2:49 p.m.
Next Insights' Q&A
Sept. 16, 2019 · 3 p.m.
AIvidence's pitch
Sept. 16, 2019 · 3:06 p.m.
AIvidence's Q&A
Sept. 16, 2019 · 3:14 p.m.
Vise's pitch
Sept. 16, 2019 · 3:34 p.m.
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Vise's Q&A
Sept. 16, 2019 · 3:43 p.m.
TEN's pitch
Sept. 16, 2019 · 3:50 p.m.
TEN's Q&A
Sept. 16, 2019 · 4 p.m.
Baadoom's pitch
Sept. 16, 2019 · 4:21 p.m.
Baadoom's Q&A
Sept. 16, 2019 · 4:32 p.m.

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