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00:00:02
the very or is yours thank you good morning i'm tone you know i'm the co
00:00:06
founder and c. e. o. of cool it's a chat service operated by your customers
00:00:14
click click or
00:00:18
okay so let me take it to call centre for a few seconds you know the
00:00:22
picture already shows it right it's not the most inspiring most modern working place
00:00:27
and you know the only in germany and switzerland there over seven thousand
00:00:31
call centres with more than six hundred thousand people's working in it
00:00:35
there's many problems with call centres let me stress two of them thirty percent of the contacts are
00:00:40
not resolved and out of one hour paid work on the thirty seven minutes as productive
00:00:47
with our solution companies don't need call centres anymore
00:00:52
we appear like a normal chat i couldn't on the website of the
00:00:56
company like here in the example of sky but when you
00:00:59
click on it you will be connected not with an employee stuff
00:01:03
but with a knowledgeable customer what we call a good room
00:01:07
the business model is quite simple for chats that is well rated
00:01:11
by the user we charge a fee to the company
00:01:14
of this v. we gave sixty percent of the expert and we keep forty percent for us
00:01:19
important on the chats with good user ratings are charged
00:01:23
the company so the company only pays for success
00:01:28
the process is straight forward you enter question our algorithm
00:01:32
matches your question with the best available cool
00:01:35
i go to answers and if the rating is good gets paid also to highlight is the speeds
00:01:42
it's very fast across current customers we observe a speed of an sort of twenty four seconds
00:01:48
so we started early this year in generally when we went life with the first customer
00:01:53
we have now three active accounts and i i'm more customers committed as you can see on the slides
00:01:59
we validated the business model so the current customers pay five francs per well rate the chat
00:02:05
which delays uh fifty percent cost saving compared to if they do it themselves
00:02:10
we have five on the cruise recruited and four languages covered so far mm
00:02:16
the teen we have been a marble he's inexperienced entrepreneur he
00:02:20
also worked for um some songs and coke before
00:02:25
we have to happen on this was the former head of development that bind deal
00:02:29
and myself i was accountable for large scale customer care operations in telecoms
00:02:35
i saw the pain points of the industry i saw team they can execute on it and start a cool
00:02:41
what's next we are now raising seven hundred thousand to grow mainly for sales and are in the
00:02:47
we want to growers ways business to forty thousand monthly recurring revenue which is about twelve customers life
00:02:54
and then prepare for international expansion roundabout in summer next year
00:02:59
thanks a lot for your attention just in time perfect so any question
00:03:07
we have one minutes for q. when they please greeley in
00:03:13
swiss people don't grill so much in terms of pitching so big really the garden but please ask some question
00:03:21
how does the pricing mode change would use a it's out for the groups
00:03:28
yeah so we do a naturally if you go out of our you know in switzerland to the reference prizes ten
00:03:33
friends fully loaded per chat if you are successful chat if you do it if you do it yourself
00:03:38
out uh in europe it will be slightly lower so we will have a
00:03:42
lower up from price and also allow a lower price per chapter guru
00:03:47
so it will go down
00:03:51
other question
00:03:54
no okay yeah over there please shout
00:04:01
how do you ensure the quality of the experts so there is there is four steps the first one is the selection
00:04:07
we you know when you have an internet forum where customers out customers everybody can answer
00:04:13
with the cool has to go through the selection process and and then admission process which is through our up
00:04:18
then the second one is we do a test phase before the goal goes live so we send the test chats
00:04:24
and then uh most importantly the algorithm in life will
00:04:27
take into consideration the past ratings of the girl
00:04:31
and the performance study has had and this then we'll open regulates the quality of the community
00:04:37
we also to monitor rings when we see that they're out layers
00:04:40
in terms of ratings where we can actually take action

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