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00:00:00
ok so thanks for being here
00:00:04
my name is doing but I and I'm hitting the business development for Excel so we
00:00:09
need to spend the next 30 minutes to talk about OSHA and the HP Cloud
00:00:14
services with it which is pretty much knew in the edges service portfolio
00:00:19
today so here they are gender gap arose about presenting to you the option
00:00:26
morella and our delivery model which is very unique in the market today
00:00:30
arose about cloud over this is a world of course that we can hear off in every
00:00:35
newspaper judaic set up in the ATP market from my standpoint it's a bit
00:00:43
confusing and I would like to clarify exactly what are we talking about when
00:00:47
we talk about cloud services and to end this presentation or customer case to
00:00:53
show you exactly the way in the kind of services we can bring to our customers
00:00:57
had a couple of robots the model that we had in the model of that we have today
00:01:08
let's say yesterday the customer we're requesting from aged yes these kind of
00:01:16
business model it was an infrastructure requirements its buy it from reinstated
00:01:21
for me transition and August reports to the technology at its yes has on its
00:01:27
catalog and we are moving to a cloud approach very dif usually the customer
00:01:34
wants to move through the OPEX model that mean that the service provider has
00:01:38
to only hard work into intruded on the part of the month you feel the service
00:01:42
and to manage to secure its and to deliver rich we service level agreements
00:01:49
so it's a complete different description that we have to do with our customers
00:01:54
it's all about service level agreements not much about technology
00:02:03
and Hannah is pushing her to this new model why at the beginning of this story
00:02:09
is just renewed at Arby's for ACP solutions which is just changing the
00:02:16
world is changing the market today because first when a customer wants to
00:02:22
move in to migrate to Hana has to consider to change all the ACP
00:02:28
infrastructure everything to change and he has to consider the way it manages
00:02:36
the ACP solution either its internal management or external service provider
00:02:43
has to consider because Hannah it's not just that easy to manage every day and
00:02:51
the performance are crucial for ACP customers so you have to be experienced
00:02:57
with Hannah technology and pretty much ACP is pushing hard today for all is
00:03:04
customer to migrate to Hannah and we did yes technology we are really in a great
00:03:12
position because you see p
00:03:15
technology is great for a secure high and you know why I know that because
00:03:21
before the acquisition of action by Aegis we were the very first customer
00:03:27
purchasing you see people for a customer in America so yes we loved the UCP
00:03:36
prosolution 400 even before the acquisition so this is where we come
00:03:45
from
00:03:47
infrastructure-as-a-service approach this is where we are today
00:03:51
applications as a service to our pics model being able to provide to our
00:03:57
customers a great service solution on the price paid using murder and this is
00:04:03
where we go tomorrow with an alleged it's where we're going to have a joint
00:04:09
approach with great solution like Pentaho for instance another company
00:04:13
that it achieved by
00:04:14
required at the beginning of the Europe but it's for tomorrow so it's come back
00:04:19
to two today so I get that you know but why ACP's importance as because two day
00:04:25
disappear as a really great catalogue of a very brutal over solutions for our
00:04:32
customers to allow them to run the business
00:04:37
the number supplied sharing a child process controlling etc etc
00:04:41
lot of business processes can be implemented in the ACP solutions today
00:04:45
but the question is who is going to run the AC DC's what region we run the HP
00:04:54
solutions for our customers and their knowledge and they say because tomorrow
00:05:02
it's like a company who owns the Formula One race car and the question behind
00:05:09
which is a testament by the way the question is who is going to enjoy the
00:05:15
car maybe the customers saying okay I'm going to drive it by myself maybe the
00:05:23
twenties you will be I need a professional formula 1 driver this is
00:05:29
what we are we are professional professor Formula One driver for ACP
00:05:36
solutions so it's a company there were formed in 1998 I'm one of the three
00:05:44
founders of the company so it was a long time ago now and we've been acquired by
00:05:49
eights buy cheap it's Jess early this year we are focused on the a strictly
00:05:57
technical solution we don't do any functional part of the business part is
00:06:02
we don't customizing we don't know
00:06:04
business process reorganization development etc we don't do that only
00:06:09
the technical side of the ACP services
00:06:14
today we're running over 220 thousands of ACP end users and we do have more
00:06:22
than 500 more than 550 a Serbian Minister tour experience in France
00:06:29
Belgium China Canada UK and USC so far and if someone has a question we're up
00:06:37
to the considering opening a service center here because we know that usually
00:06:42
and maybe with the agree with that Swiss customer wants to be delivered by a
00:06:48
local service center so we know that considering that so we run the ACP for
00:06:56
our customers and our philosophy our approach it's to be ACP focus we help
00:07:03
our energetic on the saudis quite each because we are talking about a sippy
00:07:08
solutions they always our business critical for all the ACP customers and
00:07:17
we do have very unique all-inclusive pricing it's been a couple of minutes on
00:07:24
that because it's one of the key difference at all for auction on the
00:07:28
market today when usually when you enter into a service agreement for three years
00:07:34
five years seven years
00:07:35
your service provider with over will allow you to have a certain amount of
00:07:42
daily tasks for instance you have you can do a certain number of backups per
00:07:49
week of rest or promotions of ACP transports per week per maund backwater
00:07:55
has the results you cannot anticipate the cost of your stories
00:08:05
because you don't know how many back rest of transport etc you will need in
00:08:11
one year two years three years five yrs we do have a completely different
00:08:17
approach or increase your pricing that means all the daily tasks that are
00:08:22
necessary to operate in ACP solution are included in the monthly fee of the
00:08:28
service agreement no hidden costs no surprise even if you need expertise for
00:08:38
an incidence it included in the price that mean that accepts major side
00:08:47
projects like another a simple solution deployment a major upgrade of course
00:08:53
that is going to be splits projects but all the rest is included in the monthly
00:09:00
fee of the Tories cost-control cut visibility so this is where we are today
00:09:10
and we are walking across all the industries because we're on the
00:09:16
technical part of the service we are managing the in from the hosting the
00:09:21
devil is your race and the ACP solution underneath the business process ok so we
00:09:29
can easily deliver our services for manufacturer or retailer or IRA space
00:09:35
and defense or farmers or banking you know no issue for that and here are the
00:09:45
three kinds of service that we can bring to our customer the first one that I
00:09:50
picked up technical consulting is of course the expertise professional
00:09:54
service the two other ones recurring services military euros service
00:10:02
agreement to deliver the services
00:10:08
this is the technical consulting its all about expertise for ECP it can be you
00:10:16
know architecture sizing because for some customers like retailers for
00:10:20
instance like some manufacturers supply chain it's pretty much heart 2000 the
00:10:27
appropriate ACP infrastructural so that's that could be a performance
00:10:32
audits that could be any kind of technical supports that a customer may
00:10:37
need professional saudis the Roman Admin service he's where the customer on the
00:10:48
ASX the custom or put saved an ACP in front and then we're going on the top of
00:10:56
that to deliver all the services to make it run correctly that can be a tedious
00:11:03
or non HDS equipment that's a key points so trudy if you could be if you would be
00:11:14
interested you can call your ADSL ok I'm interested in hearing about that kind of
00:11:20
services couple of years ago I select another supply other it's just I'm
00:11:27
interested that someone is running that for me today all that can be the cloud
00:11:32
approach the cloud approach he's run services press the UCP pro edges
00:11:40
technology embedded altogether on the pure optics model
00:11:47
and that the cloud services for ACP here is a joke with all the different layers
00:11:56
of the services to rent in ACP solution this is where Agius were yesterday
00:12:06
before the Oaks acquisition usually we do have strategic partners are in charge
00:12:12
of the business and application layer EDS yesterday have a great solution with
00:12:22
you to become its present form for ACP and the acquisition is here to fill in
00:12:27
the gap because we are here so today in the world we as well as I said earlier
00:12:38
we do have service centers in a lot of countries in Europe in america in her
00:12:43
back in Asia and service center and data centers and monitoring centers back to
00:12:51
the data center topic today we're do have more and more constraints
00:12:56
regulation local laws etc that makes a really big constraint for the hosting
00:13:05
strategy for the ACP customers usually in streets alone for instance the
00:13:11
banking farmer there is absolutely no description no way to move the data out
00:13:18
of the country it's the same for all the family customers in all Europe Belgium
00:13:25
former customer is not going to move the data how much of the country so two
00:13:34
options for us all we going to BDC everywhere
00:13:38
ok
00:13:41
always going to leverage our partnership with professional of the hosting
00:13:46
services and this is what we do but we do have two data centers in France but
00:13:52
for all the rest of the country's were using colocation agreements that means
00:13:57
that we can deliver any of our services and management of cloud services we can
00:14:06
adapt to any posting strategy that a customer the customer is going to
00:14:11
request ok I want to be hosted in the country but not in my premise ok we're
00:14:18
going to use one of local hosting provider of the customer is going to
00:14:23
tell us well I'm going to keep the data in my premise ok sometimes we can do
00:14:31
makes wing to use local hosting provider for primary architectural and we're
00:14:38
going to use the customer premise for the disaster one that could be a very
00:14:43
good tonight but sometimes it's very efficient in terms of quality so it's
00:14:47
always a customized service that we're going to propose to the customer and
00:14:54
this is a discussion that we have to have together we're going to be that
00:14:58
together so why the auction model is really unique
00:15:07
alright you have the traditional delivery model and you can find that in
00:15:13
pretty much all besides provide up-to-date because they are not focused
00:15:18
on the ATP but they have to be able to address a lot of applications technology
00:15:24
accelerator there are usually organized in siloed chance blitz by technology
00:15:30
delivery manager of course which is the only point of contact for the customer
00:15:37
and teams dedicated to ACP there is sometimes a different team for different
00:15:44
data bases in the wreckage emasculate travel to Mexico same for pairing system
00:15:49
for utilization
00:15:51
aware of the backups
00:15:52
and open these teams even noting the same country don't speak the same
00:15:59
language than ever meet each other in case of any incident occurring on an ECP
00:16:09
system the incident is going to grow to 12 a.m. being real be analyzed and then
00:16:17
he's going to go to all the team extra there is there is a really big risk for
00:16:23
the incident to move from one team to another with people who don't know
00:16:29
because turmeric contexts and there is a real possibility that the incidence
00:16:36
would never be solved as the Black Book effect of the service provider which is
00:16:42
a nightmare for the customer on the left we do have a very different approach the
00:16:52
delivery time are organized in different teams with all the skill sets and looks
00:17:01
at him he's made by 10 people they do have all the skill sets to cover the
00:17:08
whole stack of the technology requested operates in a simple solutions in case
00:17:16
of any incidents of curing on the nation PA system the incident is going to stay
00:17:22
inside the team and we do have a nearshore approach all-inclusive that
00:17:31
means that all inclusive near show we don't have a lot of management layers on
00:17:37
the top of our organization
00:17:40
and is going to be the same for the customer because all-inclusive mean that
00:17:45
the technique or request will never lead to extra cost
00:17:50
feeling so it's not necessary to other complex process of validation of any
00:17:56
requests but taking career quest is going to stick a technical request
00:18:03
we're going to make the operational team works closely together then in case of
00:18:13
any incidents the incident stay inside the gym and the team on the customer
00:18:19
side I used to work with them closely
00:18:21
thats good communication and good reactivity because all the people that
00:18:26
are going to do some things to solve the incident know exactly a customer contact
00:18:32
the know what to do
00:18:33
it's even chew on non-business hours during the night when it comes to win
00:18:42
the incident is detected on the system we do have an escalation process was
00:18:47
going to be involved one guy of these team so even during the Christmas night
00:18:53
the guy who is going to act on the ACP solution for one customer knows exactly
00:19:00
what he's doing
00:19:05
so
00:19:12
organization
00:19:20
39 or 40 the seven countries where we are today over the same organization and
00:19:31
when a customer when we knew customer is entering into a service agreement there
00:19:35
then he's going to be affected 21 team and is going to work every day every
00:19:42
night with these two and we do have of course the monitoring team began its a
00:19:50
key points because we are delivering to our customer abuse in this monitoring
00:19:57
sometimes for traditional service provider means pinging the server or
00:20:04
taking that the window services over Paul who can I mean if you are concerned
00:20:11
because you know a job was canceled last night while you're really interested in
00:20:18
knowing if we can ping the server on that of course you're not you just want
00:20:23
to that is to be detected if you have a job consolation and business process
00:20:28
that we're doing wrong
00:20:32
you want someone to detect that to react immediately to do that we do have 24 by
00:20:38
7 monitoring teams human genes we do it for monitoring centers in France one in
00:20:45
Montreal Canada organizing team shift every 8 hours and there are ticking they
00:20:52
are monitoring all the business process for all of our customers retailer of the
00:21:00
MRP calculation would have any issue of the night you want that to be detected
00:21:06
immediately
00:21:08
and he wants to be monitoring team to escalate immediately to technical
00:21:14
support or two functional support or to network supports everything is possible
00:21:20
we do we did perform last year pretty much to billions check for all of our
00:21:27
customers and we are to address pretty much 100,000 change request you know
00:21:35
it's a motive for the kids
00:21:39
commitments so we can go very far in terms of commitments for a customer that
00:21:46
could be performance commitments when we talk about performace I'm not talking
00:21:52
about you know the tradition or provision in the agreement saying OK 95%
00:21:58
of the ACP transaction under a one seconds sometimes it's not enough I know
00:22:06
retailer
00:22:08
95% that's ok but I want to know my team MRP calculation time I want you to be
00:22:14
committed to the transaction for the supply chain for the goods etc
00:22:19
ok so we can really customize commitment from that's it's a very secure
00:22:24
transition because of course we did operate a lot for thats you can add a
00:22:29
motel we come back to that later with a customer care because I'm pretty sure
00:22:33
that other service providers are climbing two day to be a driver but are
00:22:38
they really or I'm going to show you that because the efficiency with the
00:22:43
all-inclusive approach that give to our customers a very high level of cost
00:22:49
control and visibility because you are absolutely sure that if the premade to
00:22:53
shoot take the same then the price of the first months of the media serious
00:23:00
agreement is going to be exactly the same that the last months of the
00:23:04
agreements
00:23:06
and the satisfaction this is something we are very proud of our customers lost
00:23:11
the auction model and the service quality that we can deliver two day
00:23:15
focused on ACP with a cloud service approach technical prob ECP global
00:23:23
prison very high level of satisfaction we are of course certified by ACP has as
00:23:30
much as possible to do we even had a certified now we want develop kind of
00:23:35
natural process he put the functional GSI and we are ready
00:23:39
unique on the market today we have big reference in america very major reckons
00:23:46
some of them are there for Europe with very big ACP customers like like total
00:23:55
self as you can see in a lot of different industries and we have a lot
00:24:02
of references for Hyundai so we do have a very large customer base we can go up
00:24:08
to 15,000
00:24:10
ACP any results for one customer and we'll get back to value because it is
00:24:14
good to work is I'm going to talk about later and we do have a lot of Hanau
00:24:19
reference
00:24:21
migration you know there is something that needs to be addressed its it's
00:24:26
risky projects from the technical standpoint again nothing about for cello
00:24:31
technical standpoint we did perform three years ago the very first haha
00:24:36
migration Europe for the catch no I don't you know that goes to medicare is
00:24:41
a sports retailer with three other good hired 1,000 stores in Europe and there
00:24:48
were running the ACP Pacific Solution start-up data base and they were
00:24:54
struggling with performance only able to open new stores because the MAPK
00:25:00
tradition the replenishment calculation every night's did last 14 hours so every
00:25:08
day 14 hours for the replenishment calculation
00:25:12
so they hyped to migrate to hide out for all the stores yeah yeah with the
00:25:18
message prioritization 14 hours crazy but I had to migrate to Hina even if it
00:25:26
wasn't that much ready this time so really a tricky migration day one was
00:25:32
over because it's not that easy to use a complex solution a great solution but
00:25:40
you need to customize you need to choose to administrate it so couple of days or
00:25:49
weeks after the migration the performance improvement we're crazy the
00:25:54
14 hours of the MRP calculation was job down to three hours and they started
00:26:05
again to open new stores this is very much a story but really the performance
00:26:12
improvement we're incredibly
00:26:19
to be sure that sometimes I'm a bit concerned when I know we participate to
00:26:29
a couple of every piece of tenders and were competing with service provider
00:26:35
that's not exactly talking about the same thing and I just hope that our
00:26:40
customers going to realize that sand and that he is aware of what he needs
00:26:45
exactly explain thats what is cloud for sure glad is OPEC's I think everybody
00:26:53
would agree with that when we are talking about cloud services were
00:26:58
talking about OPEC's ok let's let's make a real difference between what I could
00:27:04
the cloud computing which is related to the platform as a Service ok I need CPUs
00:27:12
I need compute storage and backup and I'm going to buy platform as a service
00:27:18
you choose your use you pay we r restart with Amazon Web service for instance ok
00:27:24
this is pure cloud computing model is very different from the cloud services
00:27:30
to deliver infrastructure and service to manage an application in line with the
00:27:36
expected service level agreements with cloud computing there is of course no a
00:27:43
silly very light a silly let's say ok you were talking about a CPA seller so
00:27:52
its availability performance customized from those commitments time detection
00:27:57
time commitments change management incident management and so on that our
00:28:03
security etc
00:28:05
let's do it very dif this is a cloud computing approach and that can be a
00:28:11
great solution if you need that for the next year or I think I'm going to
00:28:16
migrate to Hana I need to make a test I need a sandbox I needed proof of concept
00:28:24
instance just to test and to try the migration complete can do great solution
00:28:30
but sometimes you need that you need someone to be really committed to run
00:28:37
the ACP solutions for you this is where we are today with the object allowed
00:28:43
services and all the service provider hour somewhere in the meter be sure
00:28:52
really spend time to analyze exactly what you need what kind of service you
00:28:59
need to be sure that the different service provider are really going to be
00:29:04
on the same page 24 by 7 monitoring detection commitments will not for
00:29:15
instance this is this despite his or your kids your sitter for this is where
00:29:21
we are today and finally
00:29:26
that word because their case but I don't even know the name of value to major
00:29:34
company it's a one of the biggest automotive parts supplier today on the
00:29:39
war and in 2008 but decided to go through a strategic transformation to
00:29:46
become the very first 100 person allowed customer and to do that they selected to
00:29:55
providers Google for mailing industry publication and registered for all the
00:30:03
ACP cloud services it's over man today it's over 20,000 ACP end users but in
00:30:14
2004 more than 25 different value factories all around the world they
00:30:23
wanted the requested to a pure cloud approach price per user and this is what
00:30:33
we did today when the video decides to set up a new factory somewhere in China
00:30:41
for instance then we will have new ACP end users in that factory in China we're
00:30:50
going to deploy a new ATP landscape hosted in China and we're going to
00:30:57
deliver the services from our some guy service ranger nearshore approach
00:31:03
decides to the W factory in Brazil
00:31:09
example of last year then we will have new ACP end users in Brazil we're going
00:31:16
to us the ACP landscape in USA doesn't want anything to be hosted in Brazil and
00:31:23
the reason its customer as hosting strategies I don't just got that and
00:31:29
we're going to deliver the services from our new york service center
00:31:35
pretty much today and it's the same for the 26 value factories in the work today
00:31:45
with the pledging a silly it can go up to 15,000 and users when I say platinum
00:31:54
is silly
00:31:55
for instance we are committed to detect any business incident on any ACP
00:32:04
solution all over the world within 15 minutes and since 2008 we never failed
00:32:13
to be sure we never failed its current and we do thats for all-inclusive
00:32:24
worldwide monthly fixed price per user same price for all the users wherever
00:32:33
they are perfect cost visibility for all the ACP operations I think
00:32:51
so much has been quite early this year by his cheek and there were fully
00:32:57
integrated and were complete part of the SGS certain spot for you that mean that
00:33:03
you should be if you'd be interested in hearing about you know asap
00:33:08
new service capacity that we have two day altogether because you are
00:33:14
considering just to migrate to haha or maybe you want to hear more about run
00:33:19
service to use all proud approach whenever just just tell that to your its
00:33:24
Jess usual sense rape you should contact its ok I want to hear about your ACP
00:33:29
service capacity now I'm interesting in hearing about thats I'm good I'm done I
00:33:38
don't have any question if you give me something that you need to clarify I
00:33:42
hope that it's clear rapport everybody deserves approach that we have today
00:33:47
yes the question
00:33:51
good

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Drive the Future - The Hitachi Solution
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29 Oct. 2015 · 3:54 p.m.
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